Refund & Returns Policy

Effective Date: October 30, 2024

Thank you for shopping with Revive Rollers. We value your satisfaction and strive to provide high-quality aromatherapy rollers designed to enhance your yoga and meditation practices. If, for any reason, you are not fully satisfied with your purchase, please review our Refunds and Returns Policy for instructions on how to proceed.

1. Returns and Refund Eligibility

We accept returns of unopened and unused products within 30 days of the delivery date. To be eligible for a return:

  • Condition: Products must be unused, in their original packaging, and in the same condition as when they were received.
  • Proof of Purchase: You must provide a valid order number or receipt for proof of purchase.

Note: Due to hygiene and safety reasons, we cannot accept returns of products that have been opened or used.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at elsie.dh@gmail.com with your order number, details of the product(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: We will review your request and send you a return authorization along with instructions on how and where to send your product(s).
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
    • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned product without proof of delivery.

3. Return Conditions and Fees

  • Return Period: Products must be received by us within 14 days from the date we approve your return request.
  • Return Shipping Costs: You are responsible for the shipping costs associated with returning the product(s), except in cases where the product is defective or incorrect.
  • Restocking Fee: No restocking fees apply for returned products that meet the eligibility criteria.

4. Refund Process and Timeframes

Once we receive and inspect your returned product(s), we will notify you via email. If the return is approved, your refund will be processed as follows:

  • Refund Method: Refunds are issued to the original form of payment (credit card, PayPal, etc.).
  • Processing Time: Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

Note: Shipping charges are non-refundable, except in cases where the product was defective or incorrect.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original item per the above instructions and place a new order on our Website.

6. Defective or Incorrect Items

If you received a defective or incorrect item, we apologize for the inconvenience. Please contact us within 7 days of receiving the item, and we will arrange for a replacement or a full refund, including any shipping costs. To expedite the process:

  • Contact Us: Email elsie.dh@gmail.com with your order number, a description of the issue, and photos of the product (if applicable).
  • Replacement or Refund: Once we verify the defect or error, we will offer you the option of a replacement or a full refund, including shipping costs.

7. Non-Refundable and Non-Returnable Items

Certain items are non-refundable and non-returnable, including:

  • Products that have been opened or used.
  • Products returned without prior authorization.
  • Sale or clearance items, unless they are defective or incorrect.

8. Contact Information for Customer Support

If you have any questions or need assistance with your return, please contact us:

Our customer support team is here to help you through the return and refund process.

Thank you for choosing Revive Rollers. We are committed to providing high-quality products and a positive shopping experience. Please let us know how we can assist you.